Aftersales

Aftersales management and advisors are key to a successful dealership as they are challenged to maintain a customer relationship through the customers ownership of the product and often in a ‘distressed sale’ state.

ASC have been fundamental in the development of both UK and European wide Aftersales programmes, focussing on core behaviours designed to improve the customers experience and create additional profit opportunities through extended loyalty and additional sales.

Providing Aftersales Managers with the right tools, approach and confidence to manage proactive sales activity, handle both staff and customer issues and develop a focussed view on business growth. Supporting Aftersales Advisors in the core skills required to manage customer expectations, deliver an outstanding customers experience, handle customer issues effectively and gain confidence in presenting additional products and services.

Our Aftersales programmes combine digital learning modules, instructor led WebCoach and a host of downloadable tools and aids to create a remote, easily accessible library of courses, modules, materials and support to ensure your customers’ growing expectations can be both met and exceeded consistently.

Trade Part Sales

A key income stream to any Aftersales business is the provision of trade parts, creating volume opportunities and developing key local business relationships.

Our programme for trade parts sales is designed to help dealers:

  • Identify the opportunity
  • Consider their current approach and identify improvement opportunities
  • Create focussed sales plans
  • Provide the knowledge and skills required to successfully engage with local businesses and deliver an outstanding sales experience
  • Handle issues and complaints to ensure ongoing relationships and customer satisfaction