Sales and Customer Service

Continuous Learning Environment

Ensuring your team are fully equipped to deliver an outstanding customer experience is the key to achieving your potential. Creating an engaging and open learning environment through collaborative and blended learning programmes provides learners and management with the tools to recognise the key stages in the customers experience, measure current approach and deliver and develop a continuously improving experience. This in turn creates improved staff engagement, improved customer feedback, improved sales and financial results and can reflect in better customer and staff retention. Our process is designed to identify and map out your exact training need and provide you with the support to implement a structured training framework, this includes:

  • Creation of a refined competency matrix
  • Comprehensive business healthcheck aligned to pre-determined competencies
  • Development of defined measurable learning outcomes aligned to your business goals
  • Customised, bespoke training and coaching materials
  • Tailored learner paths, role specific and mapped against relevant competencies
  • Fully supported testing and reporting to manage learner progression

Blended Approach 

Our approach is delivered in an innovative blended package that combines traditional learning methods with innovative digital tools designed to minimise training interactions, whilst maximising behavioural change and performance results. This a blended approach utilising:

  • Competency mapping
  • Defined learning outcomes
  • Specific measurable milestones built into the learner path
  • Individual (role specific) learner paths creating engagement and encouraging participation
  • Easy to access web-based learning materials including coaching modules, eLearning modules, sustainment tools and controls, full reporting and peer-to-peer collaboration
  • Rewards and recognition through gamification

Our training and coaching solutions can be delivered through various channels such as:

  • Learner self-study
  • On the job activities and tasks
  • Web-based Coaching
  • In-business Coaching
  • Classroom Based Training

Whatever your training and development need may be we are able to identify, map and create the right solution. For more information, please contact us today.